Selected work
Complex problems, clear outcomes.
Four projects where the challenge was complexity: stalled onboarding, tools people were abandoning, fragmented teams, and audiences with very different needs. Each one shows how I framed the problem, what I decided, and what changed.
Cutting onboarding time by 25%
New users signed up but stalled before getting anything live. I rebuilt onboarding around what each person was trying to accomplish, then used research and telemetry to prove it worked.
Redesigning Git tools for 14M people, accessibly
People were leaving Visual Studio's built-in Git tools for third-party apps, and key views were hard to use with assistive technology. I redesigned the experience end to end, with accessibility built in from the first sketch.
Four times the adoption, two contracts won
Teams were spending up to 40% of design time rebuilding the same UI. I built a shared, token-driven system that teams chose to adopt, and extended it to Salesforce to support two enterprise wins.
One view for engineers and business leaders alike
Four internal tools, four inconsistent patterns, and an audience that wasn't all technical. I unified the suite so an engineer and a compliance officer could act on the same information.
Earlier work
Disney · Google · Amazon · IMDb · Outerwall · HTC
Want the story behind the work?
I'm happy to walk through any of these projects: the decisions, the tradeoffs, and what I'd do differently.